Oh, the balance!! There’s that part of business that requires so much efficiency, efficiency, efficiency! The smallest ripple makes waves, and if the ups don’t like it, you’re cut out of the system But there’s the need for flexibility, because we’re human. I don’t know what the answer is, except, as you hinted, by creating micro-cracks. That’s a long-term goal, but it could work. Maybe adding more emphasis on the human in us all. Bosses don’t want to hear that your car needs repairs – not their problem… though it is. Can’t show up to work? Replaced with another. I hope that we’ll all be more empathetic as we gain ‘the upper hand’ in our lives. Thank you for the post